CUSTOMER CARE
Have any questions or concerns ? We’re always ready to help! Call us at 0967-6098-816 or send us an email at trndzoneph@gmail.com
(Frequently Asked Questions)
WHAT ARE THE CLOTHING DETAILS?
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SIZE: Most of our items are one size and freesize (fits small to semi large frames) unless otherwise stated in the caption (like for pants and denim skirts)
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COLOR: Note that colors in the photo may vary due to lighting; items that are light in color are a bit darker in person
HOW DO I PLACE MY ORDER?
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Order Form:
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Full Name:
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Location:
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Meet-up Place:
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Contact Number:
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Order/s:
DO YOU DO MEET UPS?
Yes, the schedule of meetups and prices of handling fee are provided below.
Schedule of meet ups:
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SM Rosario - Weekends from 12:00 pm to 5:00 pm (Handling Fee: 30php)
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7/11 Noveleta - Mon to Thu from 9:00 am to 5:00 pm (Handling Fee: 20php)
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SSCRdC, Main Campus - Mon to Thu from 9:00 am to 5:00 pm (No handling fee)
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Mcdo Cavite City - Mon to Thu from 9:00 am to 5:00 pm (No handling fee)
REPLY HOURS?
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Please take note of our reply hours. We reply from bottom to top,so make sure not to keep on re-sending your message so we'd be able to reply to you right away.
WHAT WILL I DO WITH DAMAGED ITEM/S?
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Relax, human error happens and we are really sorry for this! In case of receiving damaged or incorrect item/s, message us right away and let's see what we can do about it.😊
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Note: We only give 7 days (after receiving the item) for you to inform us about the damaged or incorrect item/s. Beyond 7 days, it can no longer be returned/exchanged.
CAN I CANCEL MY ORDER/S?
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Sorry, we do not allow cancellations of orders. Once order form is sent, items are automatically reserved to you already.
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We only allow cancellations of orders if the items aren't available anymore.
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But if you would really like to cancel your orders due to some reasons, you may. However, we will no longer accept any orders from you again in the future. You will also be blocked from our page.